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General Information

Access to any of the services offered at Pacific Private Day Hospital is available via referral. Your local GP, physician, surgeon or allied health professional will be able to assist you with obtaining a referral to a private specialist who is accredited at the hospital and who can arrange your admission. During your stay you will be under the direct supervision of this private specialist who will from time to time be assisted by other accredited private specialists and health professionals.

Pacific Private Day Hospital is a modern facility with excellent facilities.

Car parking (including disabled access) is available underneath the building. The entrance to the car park is via Cougal Street.

Interpreter services can be arranged upon request for non-English speaking patients.

There is also a café on the ground floor of the building.

Pacific Private Day Hospital is a smoke-free environment. Smoking is banned at all Queensland public and private hospitals and health facilities, and for five metres beyond their boundaries.

The laws are enforced by Queensland Health environmental health officers and public facility authorised officers. If you are a smoker, you should not smoke for at least 24 hours prior to surgery or as advised by your Doctor.

Once your admission has been arranged you will be given an admission form to be completed and returned to the hospital at least five days prior to your admission. Alternatively, you may complete this information online via the Healthscope E-Admissions portal. There is a link to this via the E-Admissions tab.

You should shower at home on the morning of your surgery and you should leave jewellery (you may wear a wedding ring) and other valuables at home or with your escort. Please wear loose comfortable clothing and low-heeled shoes. You should not wear make-up, nail polish or contact lenses on the day of surgery.

If you are on medication, you should continue to take all your usual medications with a sip of water unless otherwise instructed by your doctor. If you are a diabetic do not take your insulin or diabetic tablets while you are fasting. If you are taking blood thinning tablets please discuss this with your doctor. If prior to admission you have had x-rays or tests done relating to your condition or surgery please bring these with you on the day of surgery.

You will be required to fast (not eat or drink anything) from six hours prior to admission for a general anaesthetic or IV sedation. If you are having a local anaesthetic you will not be required to fast. Refreshments will be served to you after your procedure and recovery. If you require a special diet please inform staff prior to your admission.

There is a different pre-admission process for Endoscopy patients and for children. Please follow your Doctor’s written instructions concerning your preparation.

Please note that all children under the age of 18, are required to be accompanied by an adult or guardian. We recommend that two adults accompany the child home, to allow one adult to supervise the child whilst the other is driving.

If you have been overseas within the last 21 days and/or been admitted to a healthcare facility overseas within the last 12 months, please call and speak to our Admissions Nurse on 07 5556 6222.

If you have any questions or wish to address any concerns that you may have about your stay with us you will be referred to one of our nursing staff that will be happy to help you. On arrival, please visit the main reception area.

  • Fully completed hospital admission forms (if not already submitted prior or completed online)
  • A list of your current medications
  • Letters, reports, or X-Rays from your Doctor
  • Health Insurance Membership Details
  • Medicare/Pension/Veteran’s Affairs Card
  • Worker’s Compensation Approval Letter
  • Eftpos/credit card/cash if required

Insured patients and private health insurance

Healthscope has agreements with the majority of private health funds to cover the hospital charges for your admission.

Depending on your level of cover, some policies require you to pay an excess or co-payment and you will be asked to pay this prior to, or on admission.

In addition, health fund policies require members to serve waiting periods before they will provide cover, and some levels of cover have excluded services.

Pre-existing ailment rules may also apply and your cover may be subject to these rules. We therefore strongly recommend that you contact your health fund to confirm your cover prior to your admission.

Where you have an operative procedure your account for hospitalisation will include your accommodation and theatre fees and other chargeable items in accordance with Healthscope's current fee agreement with your health fund.

You will be asked to complete and sign a health insurance claim form on admission.

We will submit your claim directly to your health fund on your behalf.

It is important you know that in the event that your health fund rejects your claim for reimbursement for any reason, the hospital will seek to recover any amounts outstanding from you. This is why it is important that you check your level of cover with your health fund prior to admission.

Self funded / without private health fund cover

If you are a self-funded patient you may be required to pay an estimate of the total amount of the hospital account prior to admission to confirm your booking or the estimated total cost on admission.

You will be required to pay any outstanding difference in your account on discharge. If the amount paid by you was in excess of the amount required to cover the cost of your care you will receive a refund from the hospital.

Estimated hospital costs will be provided prior to your admission by your Doctor or the hospital. We endeavour at all times to provide an accurate estimate, but unforeseen circumstances can occur and additional costs may be incurred.

Workcover / Worksafe / Third Party Insurance

If your admission is as a result of a WorkCover / Worksafe, Third Party or Public Liability claim, the hospital will require prior written approval for your admission from the relevant insurance company. Your admission cannot be confirmed or proceed until this approval is received.

Any claims that have not been approved by the insurance company will be treated as a self funded admission and the estimated hospital costs will be payable by you.

Payment methods prior to or on admission. The hospital accepts cash, bank cheques, money orders, EFTPOS, Visa and MasterCard for any amounts payable. A credit card surcharge of 1% applies for VISA and MasterCard and 1.6% for Amex. Personal cheques are not accepted.

If choosing to pay by EFTPOS, please note that most financial institutions have a daily limit of $1,000.

Pacific Private Day Hospital's front office staff will be pleased to answer any questions you may have in relation to patient fees.

Following General Anaesthesia you must be accompanied home by a responsible adult and must have a suitable adult person with you for the remainder of the day as well as overnight if possible. You must travel home in a private car or taxi. You must not plan to use public transport for your journey home.

Anaesthesia will impair your co-ordination, reflexes and mental processes. For up to the next 24 hours a small amount of anaesthetic may still be circulating in the body. During this time you must not:

  • Drive a car
  • Operate machinery
  • Drink any alcohol
  • Sign important documents or make important decisions
  • Engage in sports, heavy work or heavy lifting

You may suffer some pain or discomfort post-operatively. You may take paracetamol (if you are not allergic to it) every 4 to 6 hours, or other medication that your doctor has prescribed for you.

You may experience nausea and/or vomiting as a result of medications that are given intra-operatively. This usually settles quickly of its own accord. You should take only clear fluids until it has settled. Contact your doctor if it persists.

You will be contacted by nursing staff by phone at home within 24 to 48 hours after discharge to see how you are. If you have any concerns about your discharge do not hesitate to ask for assistance.

Pacific Private Day Hospital is very proud to acknowledge our veterans.

As a Department of Veterans’ Affairs (DVA) partnering hospital, DVA patients have immediate access to our care, without the need for prior approval in most cases.

We also provide help and support through our Veteran Liaison Officer.

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